Mentor
Business Profile
The UK’s leading provider of workplace transport training established for 20 years that has doubled in size over the past 5 years. Based in Chesterfield, Derbyshire with training centres also in Bromsgrove, Teesside and Livingston, Mentor last year provided over 25,000 days of training to a broad customer base that includes many of the blue chip names in manufacturing, distribution and retailing. Now with 150 instructors plus 35 technical, administration and sales staff, Mentor is continuing to expand into new areas that complement their core business.
Need for HR Consultancy
As the company has grown and the law has become ever more complex (and confusing), the directors felt it necessary to engage professional help with their HR policies and procedures.
Services provided by Vital HR
The most important service provided by Vital HR has been the knowledgeable and practical advice available when new HR issues have arisen – an invaluable resource. Specific services provided have included;
- A comprehensive and specific employee handbook that was a huge help in standardising and formalising HR policies – a good solution for a common problem in growing businesses
- Guidance through some tricky HR issues following the acquisition of a competitor and help in establishing a common HR policy
- Support with complex TUPE issues – a modern and expensive minefield for expanding service sector companies
Impact of Vital HR services
The directors of Mentor firmly believe that a business is only as good as the people it employs. Therefore it is essential that its HR policies help to attract and retain the best staff to help the business grow.
HR issues, particularly for the non-professional, can take a disproportionate time to resolve and have a very negative impact on the business if not handled positively and correctly. Vital HR has played a major role in helping Mentor to retain good staff and deal with problems in a timely and commercially viable fashion.
Why choose Vital HR?
In all Mentors dealings with Vital HR, the service and advice provided have been practical, pragmatic and fair. Difficult issues and legislation have been explained and handled in a thoroughly professional manner but always with a human touch and always with a thorough understanding of the commercial ramifications.
Richard Shore
